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Eyeglasses for distance cause up-close things to be blurry...

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A friend of mine just got new glasses (for distance/night) and everything is super sharp... unless it's up close. Then, it's blurry. For instance, he can't read his phone at arm's length. He can read his phone perfectly without glasses and things become blurry for him without glasses at about 25 feet. I don't think this is normal for glasses. It's certainly not the way my glasses work. What say the hive? In case it's relevant, his prescription is:

125 - 50 x 165
150 - 25 x 165

Should he complain to the glasses people? Is this normal? If he does complain, what's to be expected? Should they be redoing the lenses at no cost or what?

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